Office Hours

We are officially back open on Saturday from 7:30am-1pm.  We are still providing curb side assistance so please call ahead with any prescription and food refills. 

Pets and COVID-19

Key Points

  • Coronaviruses are a large family of viruses. Some cause illness in people, and others cause illness in certain types of animals.
  • Some coronaviruses that infect animals can sometimes be spread to people, but this is rare.
  • We do not know the exact source of the current outbreak of coronavirus disease 2019 (COVID-19). The first infections were thought to be linked to a live animal market, but the virus is now primarily spreading from person to person.
  • At this time, there is no evidence that animals play a significant role in spreading the virus that causes COVID-19.
  • Based on the limited information available to date, the risk of animals spreading COVID-19 to people is considered to be low.
  • We are still learning about this virus, but it appears that it can spread from people to animals in some situations.
  • The first case of an animal testing positive for the virus in the United States was in a tiger that had a respiratory illness at a zoo in New York City.
  • CDC is aware of a small number of pets, including cats and dogs, reportedexternal icon to be infected with the virus that causes COVID-19, mostly after close contact with people with COVID-19.
  • Treat pets as you would other human family members – do not let pets interact with people or animals outside the household. If a person inside the household becomes sick, isolate that person from everyone else, including pets.
  • Further studies are needed to understand if and how different animals could be affected by the virus that causes COVID-19 and the role animals may play in the spread of COVID-19.
  • This is a rapidly evolving situation and information will be updated as it becomes available.
  • For more information, see COVID-19 and Animals Frequently Asked Questions.

COVID-19 UPDATE-4/13/20

COVID- 19 Protocols:

Important Updates Regarding COVID19

As always Central Veterinary Hospital is focused on the health and safety of our patients, our clients, and our staff. In accordance with recommendations from the American Veterinary Medical Association, Central Veterinary Hospital is taking the following steps to help manage the COVID19 emergency.

1. Please refrain from coming to the office if you are sick or have a known exposure to COVID19. Our receptionists are happy to assist you in rescheduling your appointment. There is no fee for cancellation, and doing so in a timely fashion allows us to prioritize pets who need to be seen. If your pet does need to be seen on an urgent/emergency basis and rescheduling is not an option we ask that you attempt to arrange to have a family member or friend provide transport for your pet. 

2. We are now pleased to offer vet valet service.  Please call the front desk at arrival for your scheduled appointment to check in. A staff member will greet you at your vehicle and escort your pet into the office while you remain in your vehicle. This is not a drop off appointment so please do not leave the parking lot. 

3. First a technician will call to ask you some questions regarding the appointment and your pet. The veterinarian will examine your pet and call to discuss the findings and go over any concerns. Lastly, a receptionist will charge you out over the phone. Cash is still being accepted but credit/debit cards are preferred to lower exposure. 

4. We are encouraging clients to use OUR online pharmacy for medication and prescription diet refills instead of coming to the office. If you do you need to pick up medication or food in house please call in advance. Again, we will charge you out over the phone and bring your order out to the car. 

5. Please contact us via email with any routine questions that may eliminate your pet’s need for an in-person visit. 

Temporary Office Hours:

Monday - Friday 7am-4pm

Closed Weekends

We will continue to monitor the situation and follow best practices for the Central Veterinary Hospital Community. Thank you for your understanding during this time.

Online pharmacy

Due to COVID-19, we are seeing unprecedented demand through our online pharmacy.  This has led to site slowness, longer fulfillment times, and processing delays.  Be assured the team is working on resolving these issues.  To help alleviate and keep times as low as possible, our online facility has extended hours, created second shifts, and are working weekends to meet those demands.  They are working with their shipping partners to process and ship orders to you as quickly as possible.  Due to shipping carrier capacity, please anticipate a shipping delay of up to 10 days for your pet's order. There has also been a huge surge in demand for diets.  If a diet is not available our online pharmacy team will notify you and refer you to us for a new recommendation.  Thank again for your patience and understanding. 

COVID-19 Update

COVID- 19 Protocols:

Important Updates Regarding COVID19

As always Central Veterinary Hospital is focused on the health and safety of our patients, our clients, and our staff. In accordance with recommendations from the American Veterinary Medical Association, Central Veterinary Hospital is taking the following steps to help manage the COVID19 emergency.

1. Please refrain from coming to the office if you are sick or have a known exposure to COVID19. Our receptionists are happy to assist you in rescheduling your appointment. There is no fee for cancellation, and doing so in a timely fashion allows us to prioritize pets who need to be seen. If your pet does need to be seen on an urgent/emergency basis and rescheduling is not an option we ask that you attempt to arrange to have a family member or friend provide transport for your pet. 

2. We are now pleased to offer vet valet service.  Please call the front desk at arrival for your scheduled appointment to check in. A staff member will greet you at your vehicle and escort your pet into the office while you remain in your vehicle. This is not a drop off appointment so please do not leave the parking lot. 

3. First a technician will call to ask you some questions regarding the appointment and your pet. The veterinarian will examine your pet and call to discuss the findings and go over any concerns. Lastly, a receptionist will charge you out over the phone. Cash is still being accepted but credit/debit cards are preferred to lower exposure. 

4. We are encouraging clients to use OUR online pharmacy for medication and prescription diet refills instead of coming to the office. If you do you need to pick up medication or food in house please call in advance. Again, we will charge you out over the phone and bring your order out to the car. 

5. Please contact us via email with any routine questions that may eliminate your pet’s need for an in-person visit. 

Temporary Office Hours:

Monday - Friday 7am-4pm

Closed Weekends

We will continue to monitor the situation and follow best practices for the Central Veterinary Hospital Community. Thank you for your understanding during this time.

COVID-19 update

The Central Veterinary will be restricting our office hours starting Monday 3/23. The hours will be 7-4pm Monday-Friday and Saturday 7:30-1pm. We will be available for sick/urgent and emergency care only. Our building is closed to the general public so when you arrive for your appointment please call our office at 518-434-2115. We are providing car side assistance for your pet's appointment. Please call ahead for prescription refills and food pick ups. The safety of our staff, clients, and our community is our utmost priority. Thank your patience and understanding.

COVID-19

Important Updates Regarding COVID-19

As always Central Veterinary Hospital is focused on the health and safety of our patients, our clients, and our staff. In accordance with recommendations from the American Veterinary Medical Association, Central Veterinary Hospital is taking the following steps to help manage the COVID19 emergency.

1. Please refrain from coming to the office if you are sick or have a known exposure to COVID19. Our receptionists are happy to assist you in rescheduling your appointment. There is no fee for cancellation, and doing so in a timely fashion allows us to prioritize pets who need to be seen.

2. We are now pleased to offer curb side assistance. This will help us keep down traffic in the lobby. Please call the front desk at arrival for your scheduled appointment to check in. A staff member will greet you at your vehicle and escort you into the office.

3. We will now devote more of our schedule to drop off exams. Clients can call the front desk to schedule a drop off visit. These appointments allow you to drop off your pet, receive communication over the phone or via email from one of our doctors or staff, and then schedule a pick up time. Again, please utilize our curb side service and call when you arrive for a drop-off appointment.

4. We will work to minimize our time in closed exam rooms with clients, both for the safety of our clients and staff. Please allow our trained assistants and technicians to help hold your pet during in-person appointments.

5. We are encouraging clients to use OUR online pharmacy for medication and prescription diet refills instead of coming to the office. 

6. Please contact us via email with any routine questions that may eliminate your pet’s need for an in-person visit. At this time we have not shortened available hours, however, we will keep you updated with any changes.

We will continue to monitor the situation and follow best practices for the Central Veterinary Hospital Community. Thank you for your understanding during this time.  

 

 

Coronavirus

By now you are aware of the Coronavirus outbreak and its presence in New York State.  The Central Veterinary Hospital wants to provide a safe environment for our clients and our staff.  If you have an appointment and have a known exposure or if you are currently sick, please call our office and a receptionist will be happy to assist you in rescheduling your appointment. If rescheduling is not an option please try to make arrangements to bring your pet in by another party.   We thank you for your understanding and any questions please do not hesitate to contact us.  

Below is a statement from the AVMA: for additional information see link below 

While this virus seems to have emerged from an animal source, it is now spreading from person-to-person in China. There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19. However, since animals can spread other diseases to people, it’s always a good idea to wash your hands after being around animals. For more information on the many benefits of pet ownership, as well as staying safe and healthy around animals including pets, livestock, and wildlife, visit CDC’s Healthy Pets, Healthy People website.


Distemper found in Albany

Albany Police Department
22 hrs ·
WILDLIFE ANIMALS WITH CANINE DISTEMPER FOUND IN ALBANY
The Albany Police Department is urging members of the public to ensure that their dogs are up to date on their shots; especially their canine distemper vaccinations after several raccoons and skunks have been located in the city with the contagious and serious disease.
Over the last few weeks, Albany Police Animal Control Officers have responded to several calls from the public regarding skunks and raccoons that appear to be exhibiting abnormal behaviors. At least 25 of them were captured by animal control officers and displayed symptoms including circling behavior, muscle twitches, paralysis and other indicating that the animals were ill. Several of the animals tested positive for canine distemper at a local lab.
Please also note that without specific lab testing, it’s difficult to differentiate whether an animal has canine distemper or rabies. Anyone who sees a wildlife animal that may be sick is asked not to approach the animal but call the #Albany police at 518-438-4000.
For more information about canine distemper or to learn what vaccinations can help keep your dog safe, please contact your veterinarian.

Health Care Crisis.

From the Pet Health Examiner

"The crisis in pet health care"

by Liane Ehrich

January 29, 2014

The veterinary industry has been talking about it for several years now: there have been several studies confirming what many in the industry have seen: pets are going to their veterinarians less often, and when they are coming in, they are sicker.

The first study, which has been an ongoing multi-tiered study, was produced by Bayer. It showed that pet visits to veterinary hospitals were down across the nation — this is happening when pet populations are rising and people are spending vast amounts of money on other types of pet care. In another recent study by Banfield, the percentage of pets presenting with preventable diseases has risen.

Finally the mainstream media has picked up on this trend with a recent article in USA Today. The article said the same things that the entire industry knows already, but unlike insider studies it has produced a backlash (read the comments under the article). There is a rising tide of anger about veterinary costs.

So what are veterinarians to do to help pet owners understand the value of their time? The problem is that veterinary care is hard to compare to other services. Your own medical costs are hidden from you, so you have no idea what an exam, MRI, day at the hospital or even vaccines cost. Sadly that leaves dentists and car mechanics as points of reference.

Dentists do a fraction of what veterinarians do. In addition, and tellingly, people aren't emotional about their teeth. Dental care is seen as a necessary evil. You go once every six months and hope they find nothing. In most cases your insurance picks up the tab and once again your costs are hidden. Do you know what full dental x-rays cost? If you choose to skip something you probably won't lose your life or the life of a loved one. Fixing a crown for a $1000 can be replaced with a $200 extraction and the crown can come later.

That leaves the wholly inappropriate comparison of a car mechanic. People sometimes get emotional about their cars, but if a mechanic says it needs a new engine for $3500 no one accuses them of cruelty or extortion. No one tells a mechanic when he presents a $1500 bill for your car that he doesn't care about your car.

The issue with veterinary care is that it is medicine that you pay for, and it is medicine that you have an emotional attachment to. Unlike a mechanic, veterinarians are highly educated professionals with CE requirements and an overarching desire to prevent your pet's suffering or death. Your mechanic doesn't really have a dog in the fight about whether you junk your old heap or repair it — he doesn't care — nor should he, it's a car.

But your dog is not easily replaced, and when your veterinarian tells you that to save her life you will have to shell out $1000-2000, you become emotional. You feel like you're being held hostage. Your choices, unlike those concerning your car, are very limited due to the emotional bond you have with a living being. Medicine is also completely alien - how do you know that what your vet says your pet needs is really what your pet needs?

Veterinarians aren't greedy; they make less than most pharmacists, almost all human physicians and almost all dentists. Their hourly rate is lower than your plumber's. They went to school for half their adult life not because they want to be rich, but because they care abut your pets. The fact that everyone complains about unnecessary tests says more about the failure of the veterinarian to explain the necessity of these tests than to the veterinarian's supposed greed.

Having pets is an emotional commitment, and putting together and stocking a hospital with the equipment and people able to keep your pet healthy is a financial commitment. When your veterinarian tells you that something will cost $700, usually the cost was higher, and they discounted and cut-corners long before the bill was presented to you. Ask any veterinary hospital manager what their biggest headache is and they will tell you without pause and almost without exception, that it's discounting. Veterinarians are terrified that they will not be seen as compassionate, they are terrified that you will ask them to euthanize their pet because you cannot afford treatment. Your veterinarian wants to save your pet's life, she wants him to be healthy, pain free and free from illness. She will do everything in her power to make that vision come true, and all you have to do to help her is give her the benefit of the doubt when she tells you what it will cost, because, most assuredly the treatment plan she handed you has already been discounted and shaved of everything even remotely unnecessary — because above all, your veterinarian wants to help you help your pet.

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